Some links from Chinese cloud storage platforms require a decryption key to access. This is a short code, typically a few characters like "v2nc", that is shared alongside the original download link and is required to unlock it on the source platform.

If you have previously opened the link in your browser, the decryption key may have been saved automatically in your cookies, meaning the link opens without prompting you for it again. Because of this, it is easy to forget to include the key when submitting to us, since your browser handles it silently in the background.

If you forgot to include your decryption key when submitting, please contact us at [email protected] with both the original link and the decryption key. Our team will process the download for you.

To avoid this in the future, always check whether the original link came with a decryption key before submitting, even if your browser opens it without asking.