If you encounter an error when submitting a link, it is usually due to one of the following reasons:

• No remaining link credits: You may have used all of your available link credits for the current billing cycle. You can check your remaining credits on your dashboard.
• Not subscribed to a plan: Submitting links requires an active subscription or a one-time plan purchase.
• Unstable internet connection: A dropped or unstable connection during submission can cause an error. Try refreshing the page and resubmitting.

If none of the above apply and you are still encountering an error, please contact us at [email protected] with the link, decryption key if applicable, and your account email.